Support
How can we help?
Find answers, report a bug, or reach the team directly.
Browse by topic
Setting up Shakky Bot
Adding the bot, choosing modules and configuring your server.
Shakky Arcade issues
Rooms, connectivity, and playing as a Discord Activity.
Account & data
What we store and how to make a data request.
Report a bug
Tell us what happened so we can fix it.
Reach us
Community server
The fastest way to get help is our Discord support server.
Email support
Prefer email? Write to the support address and we'll get back to you.
Frequently asked
How do I add Shakky Bot?
Use the “Add the Bot” button anywhere on this site, then authorise it for your server. You choose which modules to enable afterwards.
The Arcade won't connect — what can I try?
Refresh the page, check your network, and make sure your browser is up to date. If it persists, tell us in the community server with your browser and device.
How do I request my data?
See the Privacy Policy for what we store and how to contact us with a data request.
Is there a status page?
If a live status page is available, it is linked in the footer. Otherwise, incident updates go to the community server.